FAQs and Company policies

 

If you are here it is because we are about to help you with camera, editing, photography, or full video production!

Our best work experiences are the ones in which we are able to communicate fluently with the client.

We are eager to hear about the demands and expectations of your next Project!

Things you need to know before we start:

Please do not call over the phone to ask for rates. Send an email with all your questions and we'll reply with answers and rates.

Paying a deposit: All jobs (camera crew, video editing, photography, full video production, etc.) require a 50% deposit at least 72 hours before any work is done. We accept Paypal, checks, Credit Cards and cash. A deposit is refundable only if cancelation comes at least 48+ hours before the day on which services were requested. After that point, deposits are not refundable.

Contracts: We generally don't use contracts but you are welcome to bring yours if needed. If a full production video is needed, we always sign a contract with the client.

Full balance payment: In most cases we ask for full balance at the end of a job or when DVDs / media are delivered to the client. When full balance payment is not requested at the end of each job we require payment in full within 15 days of completion.

Satisfaction: We go the extra mile, work overnight if we have to, and do anything needed to produce a better product than the one you had in mind! SN Media Services is a very small company working in a one to one relationship with its clients.

Deliverables: If we are just providing a camera crew for the day, please bring your external drive to the shoot or instruct us to bring one for you. When editing is done for you, we send an .mp4 video file by email and send you a DVD if you requested that.

Talk to us, we can help you.

 

Call 1 888 783 6178 for questions.

Write to video@snmediaservices.com to get our camera crew or editing services rates.

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SN Media Services© 2012 SN Media Services LCC.
Sebastian Neville | All Rights Reserved. V3.0